Help centre
How can we help?
Answers to what people actually write in about. If yours isn't here, send us a note — a person reads every one, usually within one business day.
Getting started
Do I need an account to play?
No. Install the app and today's run is there waiting. You only need an account to appear on a leaderboard, join a league, keep your streak across devices, or subscribe to ANTE Club.
How do I create an account?
Tap the profile icon on the results screen and pick an email address, Sign in with Apple, or Sign in with Google. If you have already played a few days as a guest, your streak and stats attach to the new account automatically.
What time does the new seed appear?
Midnight in your device's local time zone. Every player gets the same seed on the same calendar date, so a player in Cape Town and a player in Toronto are working the same puzzle even though their clocks disagree.
Is ANTE free?
Today's run is free, forever, with no account and no limit on how long you take. ANTE Club and League Host are optional subscriptions that add the Archive, replays and private boards — never an advantage in the run itself.
Your daily run
Can I replay today's seed?
No. One run per seed is the rule that makes the leaderboard mean something — if runs were repeatable the top of the board would just be whoever had the most spare time. Once a seed rolls into the Archive, Club members can practise it as often as they like.
I closed the app mid-run. Did I lose it?
No. Runs save continuously. Reopen the app and you resume at the exact card you were on, even days later. A run only ends when you finish it or die.
The app crashed and my run vanished.
Tap Settings → Restore run. If the run cannot be recovered, contact us with your player tag and the seed number — we can replay your input log server-side and restore your score.
How is the score calculated?
Each ante has a target. Beating it banks the difference, multiplied by your current ante multiplier. Pushing past ante eight into the greed rounds multiplies everything you have banked — and losing there costs you all of it. Full scoring rules are on the in-game Scoring card.
Why can't I see replays yet?
Replays for a seed unlock once you have finished your own run on it, so nothing gets spoiled. Free players see the top three; Club members see the whole field.
Account & streaks
How do streaks work?
Playing a run on a calendar day extends your streak. Every seven consecutive days earns one insurance token. Miss a day and a token is spent automatically to save the streak; miss a day with no tokens left and the streak resets to one.
I lost my streak unfairly — can you restore it?
Sometimes, yes. If a crash, an outage on our side, or a device clock problem broke your streak, tell us the date and your player tag. We can see what happened in your run history and put it back.
Can I change my display name?
Once every 30 days, under Settings → Profile. Names on public leaderboards are moderated — see the conduct rules.
How do I move to a new phone?
Sign in with the same email, Apple ID or Google account on the new device and everything follows: streak, stats, cosmetics, Club status and league memberships. Guest progress does not transfer — create an account before you switch.
ANTE Club & billing
What do I get for subscribing?
The Archive (every past seed with unlimited practice runs), the full replay browser, deep per-card statistics, custom seeds you can send to anyone, no ads, and a new card back each month. Nothing that changes how a scored run plays.
How do I cancel?
Subscriptions are billed by Apple or Google, not by us, so you cancel in the store:
- iOS — Settings → your name → Subscriptions → ANTE → Cancel Subscription.
- Android — Play Store → profile icon → Payments & subscriptions → Subscriptions → ANTE → Cancel.
You keep Club access until the end of the period you have already paid for. After that you keep your streak, your stats and today's free run — you lose the Archive.
I want a refund.
Refunds are handled by the store that took the payment. Use reportaproblem.apple.com for iOS or the Play Store order history for Android. If a store declines a refund and you think our billing was at fault, write to us with the order number and we will take it up directly.
I paid but the Club features haven't appeared.
Tap Settings → Restore purchases first — that fixes most cases within a few seconds. If it doesn't, send us the store order number and the email on your ANTE account.
Why is the price different from what the website says?
We price regionally, so the amount your store charges reflects your country rather than a straight currency conversion of the US price. The store always shows the exact amount before you confirm.
Private leagues
Do all members need to pay?
No — only the host. A League Host subscription covers up to fifty players, and everybody else joins free with no upgrade of any kind.
How do people join?
The host shares an invite link or a six-character code. Members tap it, confirm, and appear on the board from the next seed onward.
What happens if the host cancels?
The league goes read-only at the end of the paid period: standings and season history stay visible to everyone, but no new results are recorded. Any member can take over as host by subscribing, and the league picks up exactly where it stopped.
Can I be in more than one league?
Yes, up to five. Your run scores into all of them at once.
Troubleshooting
Today's seed won't load.
The seed downloads once per day and then plays offline. If it will not download, check that the device has a connection, force-quit and reopen the app, and confirm the device date and time are set automatically. If it still fails, tell us your platform and app version.
My score didn't submit.
Scores submit when you reconnect. If a score is still pending more than an hour after you regained signal, open Settings → Pending results and tap Retry. Nothing is lost while it waits.
The device clock warning keeps appearing.
ANTE compares your device clock against our server to keep the daily boundary honest. Set date and time to automatic. We don't ban anyone for a wrong clock — the run just won't score until it agrees.
Where do I find my app version?
Settings → About, at the bottom. Please include it when you write in; it saves a round trip.
Your data
What do you store about me?
An account identifier, your display name, your run history and scores, your league memberships, and your subscription status. The full list, including what our analytics and crash tools collect, is in the privacy policy.
Can I get a copy of my data?
Yes. Ask from Settings → Privacy → Request my data, or write to us. We send a machine-readable export within 30 days.
How do I delete my account?
From Settings → Privacy → Delete account in the app, or use the web form on our account deletion page. It is permanent.
Contact us
Still stuck? Write to us.
A person reads every message, normally within one business day. Including your platform, app version and player tag gets you a real answer instead of a request for more information.
Why we ask you to verify your email. We send a six-digit code before the message goes through. It keeps the inbox free of bots and, more usefully, it means our reply is guaranteed to reach an address you actually control.
Prefer plain email? Write to support@ante-game.com. Press and partnership enquiries go to press@ante-game.com — see the press kit.